Refund Policy

Refund Policy
— fair and simple

How cancellations, reschedules and refunds work at Cazinnie Room. The short version: tell us early, get your money back; tell us late, get credit; don't tell us, get neither.

Last updated: January 2026 · Cazinnie Room Pty Ltd, Brisbane QLD

The policy in three lines

Standard bookings don't take prepayment, so there's usually nothing to refund — just tell us you're not coming. Deposits and prepaid sessions follow the ladder below.

48+ hours notice: full refund or free rebook
Under 48 hours: credit toward a future session
No-show: no refund — the slot died with you
Our fault (venue issue): full refund, always

Quick facts

Refund window: 48 hrs notice
Processing time: 3–5 business days
Method: back to original payment
ACL rights: unaffected

Standard bookings

If you haven't prepaid, there's nothing to refund — cancel by email or phone as soon as you know and we'll release the slot. Repeat no-shows get asked for prepayment on future bookings; that's the only consequence.

Prepaid sessions and deposits

Group and corporate bookings pay a 50% deposit. Cancel with 48+ hours notice and it comes back in full (or moves to a new date, your pick). Under 48 hours the deposit converts to venue credit, valid 6 months.

If we're the problem

Venue issues — power outage, a room down for repairs, double-booking on our side — mean you choose: full refund to the original payment method or priority rebooking with a 15% discount for the inconvenience.

Processing

Refunds go back the way the money came, within 3–5 business days of approval. Card refunds depend on your bank after we push the button.

Cazinnie Room reception where refunds and rebookings are handled

This policy doesn't limit your rights under Australian Consumer Law — if a service wasn't delivered as promised, you're entitled to a remedy regardless of the table above.

Edge cases

The awkward scenarios

Late arrivals, sick kids, half the group bailing — here's how we handle the situations that actually happen.

Late arrival

15 minutes grace, then game time shortens — that's a logistics rule, not a refund trigger. Miss the slot entirely and it counts as a no-show.

Partial group

Fewer people than booked? You pay for the people who play — we don't charge for empty spots on standard bookings.

Refused entry

Intoxicated or unsafe players refused at the door don't get refunds — that's in the terms you booked under.

How to ask

Email cazinnieroom@gmail.com or call +61 7 3029 1568 with your booking name and date. We confirm the outcome same day.

Questions

Asked often enough to write down

Yes please — the slot is held for you, so if you're not coming, a 30-second email frees it for someone else. No charge, ever, for cancelling a non-prepaid booking.

We process within 3–5 business days back to your original payment method. Your bank may add a day or two on their end.

No — escaping is the game, not the product. The product is the hour inside, and you got that. Come back and try again; losing teams get 15% off the rematch.

Documents

The rest of the paperwork

Every policy we publish, in the same plain-English style.

Contact

Questions about our refund policy?

Write to us at cazinnieroom@gmail.com, call +61 7 3029 1568, or use the form on the contact page. Privacy requests get answered within 30 days — usually faster.

Postal address

Cazinnie Room Pty Ltd
Basement/166 Adelaide St
Brisbane City QLD 4000, Australia

Refund Policy — fair and simple